License Key Activation and Troubleshooting

How to Activate Your License Key

1. Open the software
2. Go to Help → License Activation
3. Enter the license key from your purchase confirmation email
4. Click Activate

Finding Your License Key

Your license key was included in your purchase confirmation email. To find it:

• Search your inbox for “myK9” or “FastFields”
• Check your spam or junk folder
• If you still cannot find it, open a support ticket with the email address you used to purchase and we will look it up

Common Issues

License Key Not Working

• Make sure you are entering the key exactly as it appears — copy and paste is recommended
• Check that there are no extra spaces before or after the key
• If you recently moved to a new computer, your key may need to be reset (see below)

Moving to a New Computer

Each license key allows activation on one computer at a time. If you are moving to a new computer, your license key needs to be reset before it can be activated on the new machine. Open a support ticket and we will reset it for you right away.

Multiple Computers

The software is licensed per club and can be installed on multiple PCs. Place a free upgrade order for a download link and install on each PC. If you need separate license keys, contact support for multi-license options.