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General & Troubleshooting
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How to Download and Install the Software
Posted
Updated
ByRichard Beezley
Downloading the Software
- Log in to your account at myk9t.com
- Go to My Account → Downloads
- Click the download link for your product
Installing the Software
- Locate the downloaded file (usually in your Downloads folder)
- Right-click the file and select Run as Administrator
- Follow the on-screen installation prompts
- Once installed, open the program and go to Help → License Activation to enter your license key
Troubleshooting Download Issues
If your browser blocks the download or you see a warning, see our article: Handling Browser Download Warnings.
If you receive a “Windows protected your PC” message during installation, click More Info then Run Anyway. This is normal for specialized software and does not mean the file is harmful.
System Requirements
- Windows 10 or Windows 11
- Microsoft Access Runtime (free) or the full version of Microsoft Access
- Adobe Reader (free)
The software does not run on Mac computers.
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