• Scent Work

  Activating License Keys

  Posted by Jessica on 03/06/2022 at 8:27 AM

  I currently have active license keys for three different clubs. I used them in December, January, and February respectively (keys expire in 2023). Now, when I go to create trials for my clubs the license keys show as inactive, and when I try to activate them they say that they are already active and cannot be activated on another computer. I have only ever used this laptop. I am running the most current version of the software, and Access from MS Office 2016. I have been using the software for years with no issues. Any thoughts?

  Richard Beezley replied 2 years, 9 months ago 2 Members · 1 Reply
• 1 Reply

• 

  Richard Beezley

  Administrator

  03/06/2022 at 10:53 AM

  Jessica,

  There was a problem with my license server which will require your keys to be reset. I replied to your ticket.

  If anyone else experiences the issue please upgrade to the latest version and open a support ticket and provide me your club names and the associated license key. I will reset it and then you can re-activate it.

Log In to Reply